Frequently Asked Questions
Questions the counter is asked most often, about the stock and about ordering. If yours is not here, write to us.
About what we sell
Are the wall art sets framed?
No. Print sets ship unframed so they arrive flat and undamaged, and so you can choose frames that suit the room. Sizes are listed on each product page.
Can the rugs go in a washing machine?
Most of the shag and low-pile rugs we stock are machine washable at a cold, gentle setting. The individual product page states the care method for that rug — please check it before washing.
Will the wall decals damage paint?
They are designed to peel away cleanly from a smooth, fully cured painted wall. On fresh paint, textured plaster or wallpaper, results vary, so we suggest testing one small piece first.
How much is delivery?
Standard delivery is a flat $6.95 anywhere in the United States, and it is free once your order reaches $49.
What if it does not suit the room?
You have 30 days from delivery to send it back in its original condition and packaging. Full details are on our Refund and Returns Policy page.
Ordering, delivery and returns
Do you ship outside the United States?
No. We deliver to United States street addresses only, and we cannot ship to freight forwarders.
How do I track my order?
Tracking is emailed when the label is created. You can also enter your order number on our Track Order page.
How can I pay?
Checkout accepts Cash on delivery. The Payment Policy explains how and when payment is taken.
Can I cancel after ordering?
Yes, at no cost, any time before the parcel is handed to the carrier. See the Cancellation Policy.
Do you have a physical shop?
Yes — 172 Madison Ave Comm 2, New York, NY 10016, United States, open Mon–Fri: 10:00 AM–6:30 PM | Sat: 11:00 AM–6:30 PM | Sun: Closed.